“The way I express my thoughts the first time round is almost never the accurate reflection of what I believe.

“In journalism, though, if you say something the first time round and then you call [the journalist] the next day and say, ‘Actually I thought about it and what I really mean is this,’ the journalist will say, ‘Sorry, I got you.’

“What game are we playing? There’s a code of conduct among journalists which is completely out of step with what we know about human nature.”
— Malcolm Gladwell

Likewise, when you deal with a design client, don’t be afraid of contradicting yourself if you say something you later think differently about. There’s a stigma attached to changing your mind. But it shows that you’re thinking, and that’s what you’re getting paid for.

Malcolm Gladwell on criticism, tolerance, and changing your mind.


March 17, 2017


I’ve often changed my mind. Mostly because situations change.

What’s important is that what you say makes sense and doesn’t confuse.

We are big fans of Malcom Gladwell. Thanks for posting David. I hope all is well!

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