Thanks for your addition, and how very true. Enjoy the weekend.

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I’m completely behind your mention of poor time management being strongly linked to poor customer service. If a service provider doesn’t have the time to deal with everything when they should, they either need to cut down the amount of work they take on, or hire help / outsource. Thanks very much for adding your thoughts to my post. You always make a lot of sense.

Jordan,

There’d be quite a lot of overlap between these 10 points, and those you should expect from a web designer. In fact, having just looked over the 10 titles, I’d say they’re exactly the same. Wouldn’t you?

As for my design beginnings, I started out in print design, before moving to logos. I’ve done some web work (a few clients and my own website) but find it more enjoyable working with brand identity.

Bruce,

Like you, I place a lot of emphasis on flexibility. You never know what might change half-way through a project, so it’s important not to have everything set in stone.

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Just curious - did you start in logo design, or were you once a full fledged web designer as well? Do you do any web design/css/xhtml etc?

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The areas that most businesses tend to fall down on is trust; failing to meeting promises and deadlines, and also customer service; failing to be sufficiently responsive to enquires and again … not meeting promised timescales.

I feel that poor time management is the culprit for a lot of businesses offering an unnacceptable level of customer service, and that the two are strongly linked.

Personally I highly rate good customer service in any provider I select and will pay a lot more for a provider that can deliver high standards of customer care compared to other providers of a similar standard.

As designers our customers are exactly the same - if your service standards are much higher than others, there are a large percentage of customers that are willing to pay more for that.

Of course there are always the penny pinchers who just want a cheap provider, but you don’t need to cater to them and personally I feel it’s plain rude to offer bad service and constantly break service promises. My upbringing alone wouldn’t allow me to do it!

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This applies to anyone in business and not just designers.

There are indeed many traits that cross into all business practices, common courtesy being one of the most important.

Mali, Joshiah, Annette,

Thank you kindly for stopping by and taking time to comment.

Gareth,

Out of interest, what forum did you post your question on?

Neil,

Don’t apologise for the long comment. I’m glad you contribute to the discussion. With all new clients I make them aware from the beginning that all design work may be presented in my portfolio. There have been a few cases were I’ve kept designs confidential, mainly when I’m used as a sub-contractor for a design agency, and as long as I’m aware from the beginning, that’s fine.

So my advice is to ensure clients know from the outset that you reserve the right to showcase design work in your portfolio. I hope that helps.

Jackmo,

Best wishes for the new job you start on Monday. Here’s hoping it works out brilliantly.

Really enjoy your blog!

I’m starting a job on monday as a web developer for a small company and while I freely admit that I’m a newbie I just wanted to let you know your blog has been a great source of inspiration.

cheers,
Jackmo

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